Delivery and Returns
Delivery
Postage costs are free for all orders and may require a signature upon delivery.
All draught excluders and wheat bags are made to order and take approximately 3 - 5 working days to dispatch, except when demand is particularly high when it may take a little longer.
Custom made orders will usually take approximately 1 - 2 weeks to dispatch.
Delivery is to the UK only, either by Royal Mail tracked 48 delivery service for wheat bags and standard 37” excluders or Parcelforce/Evri courier delivery for shorter/larger excluders depending upon your order and will usually be delivered approximately 2 - 5 working days from dispatch. A signature may be required upon delivery, you will be notified of the tracking number for your order.
If an order is returned to me because of non delivery, a refund will be issued minus the outgoing postage charges incurred.
Please be aware that delivery is only available to mainland UK.
Returns
We really want you to be happy with your new draught excluder so please contact us asap if you have a problem. We will always do our best to resolve it.
We are happy to accept returns on standard length excluders but please note that custom made excluders are exempt from our returns policy.
You must notify us of any returns via email. Items must be returned within 14 days of delivery.
Once your order has been returned to us, in its original condition and packaging, a full refund minus postage charges will be issued. Please note, postage costs are non-refundable.
Refunds on items with free P+P, when returning for a refund the outgoing postage cost incurred will be deducted from the overall order price ( courier receipt available).
Return postage is at your (the customer’s) expense. If an item is returned due to non delivery I will issue a refund minus the outgoing postage costs once the item is returned to me.
Please note that there are no returns on fabric sold by the metre once cut.
Please contact me if you wish to return an item.
I cannot take responsibility for returned goods lost or damaged in the post, therefore I would recommend that all goods are insured in transit.